Privacy Policy

1. Introduction

Lugginest (“Lugginest”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, make a luggage storage booking, apply to become a storage partner, or otherwise interact with our services.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

2. Who We Are

The data controller responsible for processing your personal data is:

• Company name: Panda Raid LLC
• Registered address: 7345 West Sand Lake Road, STE 210 OFFICE 9170 Orlando, FL 32819, United States
• Email: support@lugginest.com

In this policy, “Lugginest” refers to the legal entity operating the website and services.

3. Personal Data We Collect

Depending on how you use our services, we may collect the following categories of personal data:

Information you provide directly

• Name and surname.
• Email address and telephone number.
• Booking details, including location, date, time and number of bags.
• Information provided when contacting customer support.
• Business and contact information submitted when applying to become a storage partner.

Booking and transaction information

• Booking reference and reservation status.
• Payment status and transaction details.
• Refund and cancellation information.

Payments may be processed by third-party payment providers. Where applicable, payment card details are handled directly by those providers rather than stored by Lugginest.

Technical and usage information

When you visit our website, we may collect technical information such as IP address, browser type, device information, pages visited and interactions with the website. The information collected depends on the technologies and analytics tools we use and your cookie preferences.

We do not intentionally collect personal data that is unnecessary for providing our services.

4. How We Use Your Personal Data

We may process your personal data for the following purposes:

• Managing bookings: To create, confirm, modify and manage luggage storage reservations.
• Providing the service: To coordinate luggage drop-off and collection with the selected storage partner.
• Processing payments: To facilitate payments, refunds and related transactions.
• Customer support: To respond to questions, resolve issues and communicate important booking information.
• Partner applications: To review applications from businesses interested in offering luggage storage.
• Security and fraud prevention: To detect suspicious activity, protect users and maintain the integrity of our services.
• Legal compliance: To comply with applicable legal, tax, accounting and regulatory obligations.
• Website improvement: To understand how visitors use our website and improve its performance, subject to applicable consent requirements.
• Marketing communications: To send promotional communications where permitted by law and, where required, with your consent.

We do not use personal data for purposes incompatible with those described in this policy without providing the information and obtaining consent where legally required.

5. Legal Bases for Processing

Where the GDPR applies, we rely on one or more of the following legal bases:

• Performance of a contract: When processing is necessary to manage a booking or provide a requested service.
• Legitimate interests: When processing is necessary for purposes such as website security, fraud prevention, service improvement or handling business enquiries, provided these interests do not override your rights.
• Legal obligation: When we must process data to comply with applicable laws.
• Consent: When you have given consent, for example for certain non-essential cookies or marketing activities where consent is required.

You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

6. How We Share Your Personal Data

We may share personal data with the following categories of recipients when necessary:

Storage partners

When you make a booking, relevant information may be shared with the selected business so it can identify your reservation, prepare for your arrival and return your luggage to you. This may include your name or booking reference, reservation details, and the number of bags.

Payment providers

We use third-party payment service providers to process transactions and facilitate refunds. Their processing of personal data is subject to their own privacy policies and contractual obligations.

Service providers

We may use providers for website hosting, booking management, customer support, communications, security, analytics and other technical services.

Professional advisers and authorities

We may disclose information to professional advisers, courts, regulators or public authorities when required by law or necessary to establish, exercise or defend legal claims.

Business transactions

If Lugginest is involved in a merger, acquisition, restructuring or sale of assets, personal data may be transferred as part of that transaction, subject to applicable legal requirements.

We do not sell your personal data.

7. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred internationally, we will implement the safeguards required by applicable data protection law, where necessary. These may include an adequacy decision, Standard Contractual Clauses or other legally recognised transfer mechanisms.

You may contact us for further information about applicable safeguards.

8. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, including providing our services, resolving disputes, maintaining business records and meeting legal obligations.

Retention periods depend on the type of data and the purpose for which it is processed. When personal data is no longer required, we will delete it or anonymise it where appropriate, unless we are legally required to retain it.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, analyse website usage and, where applicable, measure advertising performance.

Strictly necessary cookies may be used where permitted by law. Non-essential cookies and similar technologies will only be used with your consent where required.

You can manage your preferences through our cookie settings, and adjust your browser settings to control cookies. Disabling certain cookies may affect website functionality.

For further details, please refer to our Cookie Policy.

10. Your Data Protection Rights

Where applicable under the GDPR, you may have the right to:

• Access your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Request restriction of processing.
• Object to processing based on legitimate interests.
• Receive certain personal data in a portable format.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with a competent data protection supervisory authority.

These rights are subject to legal conditions and exceptions.

To exercise your rights, contact us at support@lugginest.com. We may need to verify your identity before responding.

11. Data Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration or disclosure.

However, no method of data transmission or electronic storage is completely secure. We cannot guarantee absolute security.

12. Children's Privacy

Our services are intended for individuals who can legally enter into the relevant transactions. We do not knowingly collect personal data from children where doing so would be contrary to applicable law.

If you believe a child has provided personal data to us inappropriately, please contact us so we can assess the situation and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, data processing practices or legal obligations.

The updated version will be published on this page with a revised “Last updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

15. Contact Us

If you have questions about this Privacy Policy or how we process your personal data, contact us at:

Email: support@lugginest.com

Company: Panda Raid LLC